Configure Live Platform Operators and Roles

When you logged into the Live Platform portal with the Service Provider Global admin credentials for first time connection, a connection was established with Azure and the Enterprise Application Registration added under the customer tenant, for example,  ‘Sandbox1’ is added under the Customer tenant on Azure. You must then login to the Azure portal, navigate to this Enterprise application and do the following:

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Assign Live Platform portal operators and roles to the designated operators (see Deploy Live Platform Portal Application to Customer Tenant)

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Assign Microsoft 365 roles to the designated operators (see Assign Microsoft Admin Roles to Live Platform Customer Operators)

The following roles can be assigned to the Live Platform portal operators:

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Admin

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Operator

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Monitor

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Lite Operator

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Do the following:

1.

Login to the Azure portal with Tenant ‘Admin’ permissions and navigate to the newly created Enterprise application (for EMEA: Production-EMEA-LC-OVOC').

Notice the matching Application ID between the App Registration on the SysAdmin tenant and the Enterprise Application on the ServiceProvider tenant.

2.

In the Navigation pane, select Permissions. Note the permissions that were granted to the SystemCustomer Administrator.

3.

In the Navigation pane, select Users and groups or Edit an existing user.

4.

Click Add user/group.

5.

In the left pane, select Users, and then in the right pane, select the user for which you wish to add an assignment, and then click Select.

6.

In the left pane, click the None Selected link to select a role, and then in the right pane, assign one of the following permissions :

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For Channel operators assign admin (OVOCAdmin) permissions.

7.

Click Select to confirm selection.

8.

Click Assign.

9.

The new user with assigned role “admin” is displayed in the screen below.